Refunds and cancellation

The short version

• Free plan: it's free, so there's nothing to refund.
• Pro plan ($20): if it isn't for you, ask within 14 days of your first payment and we'll refund it in full. No questions asked.
• After 14 days: you can cancel any time. Pro stays on until the end of the period you've paid for, and you won't be charged again.

Refunds

You can ask for a full refund of your first Pro payment within 14 days of making it, for any reason.

After those 14 days, payments aren't refundable, including part-used months or years. We'll always refund in full, whenever you notice, if:

• you were charged twice for the same thing
• you were charged by mistake, for example after you'd already cancelled
• a payment went through but Pro never turned on, and we couldn't fix it

How to ask for a refund

Email info@seccomply.net from the email address on your account, with the subject Refund request. Tell us roughly when you paid. You don't need to give a reason.

We'll confirm by email, and send the refund within 5–7 working days to the card or account you paid with. Your bank or card company may take a few more days to show it.

When a refund is made, Pro turns off on your account, and it goes back to the Free plan.

Cancelling

You can cancel Pro at any time from your account page, or by emailing us.

• Cancelling stops the next payment.
• Pro keeps working until the end of the period you've already paid for, then your account goes back to Free.
• Your office, agents and work aren't deleted when you cancel. They're on your computer.

Changes to prices or this policy

If prices or this policy change, we'll update the date at the top and tell Pro customers by email before the change affects them. A change never applies to a payment you've already made.

Questions

Email info@seccomply.net or see our contact page.