The three Days
Performance Day: review and improve
See what each agent did, then coach them or swap them out.
Once a week, you sit down with your team and see how it went.
See what each agent did
Performance Day shows what each agent shipped that week, so you can see who's doing well and who's struggling.
Coach the ones falling behind
If an agent is struggling, it usually needs something. Add a skill, give it a tool, or tighten the handbook.
Or swap them out
If an agent still isn't working out, swap it for another. Same as a real team, but without the awkward conversation.