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Concepts

Plugins and tools

The apps and tools an agent is allowed to use.

Plugins and tools are what an agent is allowed to use. They're the tools on its desk.

Examples

  • your inbox, so support can answer customers
  • Instagram, so marketing can post
  • an image maker, for graphics
  • Slack, webhooks or schedules, so work can start without you

You decide who gets what

Each agent only gets the plugins and tools you give it. A support agent doesn't need your social media, and a marketing agent doesn't need your refunds.